Organisational Best Practices | Case Study 2025

Rooted in Trust,
Scaled Through Systems

Transforming Grassroots Commitment into Sustainable Institutional Impact

2020 – 2025
Ethiopia
EU & WHH Partnership
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SM

Ms. Selamawit Moges

Executive Directress, Collaborative Development Organisation

At Collaborative Development Organisation (CDO), we have always believed that real change must come from within the community. Our journey began with a simple commitment: to listen, to stay present, and to serve.

In our early days, our greatest strength was our Deep Roots and the trust we built day by day. However, we quickly realised that to address systemic challenges—such as the collapse of emergency health services—trust alone was not enough. To create lasting impact, we needed to match the professionalism and operational standards of our international partners.

Today, thanks to our strategic partnership with Welthungerhilfe (WHH) and the European Union (EU), we have transformed. We have evolved from a small volunteer group into a professional institution defined by digital financial systems, a strong independent Board, and data-driven results. Even in this era of global funding cuts, our commitment to our community is stronger than ever. We are not just surviving; we are maturing. CDO is ready to lead, ready to scale and ready to remain a reliable, transparent partner for years to come.

Section 01

About Us & Context

The Collaborative Development Organisation (CDO) was established to address the complex challenges facing Ethiopian communities. Its staff members reside alongside local inhabitants, speak native languages, and experience the daily realities of the region firsthand.

Many development efforts in Ethiopia have followed top-down, centralised decision-making structures that limit community influence and fail to align programmes with local needs and priorities. These approaches often overlook local knowledge and leave issues such as limited access to basic services, economic barriers for women and youth, gender inequality, weak citizen engagement, and environmental challenges unaddressed.

CDO's approach emphasises collaboration and empowerment. By amplifying local voices, connecting communities with institutions, promoting economic opportunities, supporting peacebuilding, and fostering gender equality and sustainable practices, CDO transforms individual struggles into shared strength, builds social cohesion, and cultivates resilience.

Figure 1.1: Building Resilient Communities through CDO Approaches

Challenges
Top-down development excluding community voices
Weak access to basic services
Limited economic opportunities for women & youth
Gender inequality & social exclusion
Weak citizen engagement
Conflict & low community resilience
Environmental sustainability challenges
CDO Approaches
Community-Rooted Staff
Amplifying Local Voices
Connecting Communities to Institutions
Promoting Economic Empowerment
Building Peace & Resilience
Promoting Gender Equality & Inclusion
Supporting Sustainable Livelihoods
Outcomes
Locally Driven Solutions
Shared Strength & Social Cohesion
Community Resilience & Peaceful Coexistence
Equitable Access to Basic Services
Economic Empowerment for Women & Youth
Gender Equality & Inclusion
Sustainable Livelihoods & Environmental Stewardship
Section 02

Vision, Mission & Values

Our Vision

To build resilient communities that achieve lasting improvements in the well-being of vulnerable groups, including children, women, and youth.

Our Mission

CDO fosters collaboration and innovation among stakeholders to tackle marginalisation, socio-economic inequalities, and human rights challenges affecting vulnerable communities in Ethiopia.

Core Values

Integrity We act ethically and transparently
Accountability Accountable to communities, partners, and donors
Inclusivity Everyone can participate and influence our work
Gender Equality Promoting women's leadership and equal power
Innovation Practical, community-led solutions
Protection Keeping people safe from harm
Section 03

Strategic Pillars for Impact

CDO's programming is built around three interconnected pillars that address key barriers to equitable development in Ethiopia, integrating human rights, gender equality, social inclusion, citizen engagement, and environmental sustainability.

Figure 3.1: Strategic Programme Framework 2025–2030

Theory of Change — Collaborative Development Organisation

THE PROBLEM
Top-down development excludes community voices, weak services, economic exclusion, and social instability.
CORE ASSUMPTION
Empowered communities influence duty-bearers → Equitable Development.
IMPACT

Resilient Ethiopian Communities with Social Justice, Gender Equality, Sustainable Livelihoods & Peaceful Coexistence

Pathway 1 Access to Basic Services
Pathway 2 Economic Empowerment for Women & Youth
Pathway 3 Peacebuilding & Resilience
1

Access to Basic Services

Improving healthcare, education, and essential services for underserved communities through structured advocacy and accountability mechanisms.

2

Economic Empowerment for Women & Youth

Creating sustainable livelihoods and economic opportunities through skills training, microenterprise support, and market linkages.

3

Peacebuilding & Resilience Strengthening

Fostering social cohesion, conflict resolution, and community resilience through dialogue, capacity building, and inclusive governance.

Section 04

CDO's Transformation Journey

Deep Roots in Community Trust 2020–2024

Founded in 2020, CDO spent four formative years operating through volunteer commitment and local relationships. Staff lived alongside communities, spoke local languages, and respected cultural nuances—establishing deep community trust as the foundation of all subsequent interventions.

Our initial work was entirely grounded in the relationships built day by day. Trust was earned through consistent presence, active listening, and a genuine responsiveness to community needs.

— Executive Directress, CDO
The Catalytic Partnership October 2024

CDO's trajectory shifted significantly through a strategic partnership with Welthungerhilfe (WHH), supported by the EU CSF+ Capacity Development Programme. This engagement provided structured mentorship through a collaborative Organisational Capacity Assessment (OCA), identifying strengths in community engagement alongside critical gaps in systems and management.

The assessment clarified where the organisation excelled and where governance needed strengthening. This insight enabled me to join as Board Chair and actively guide the restructuring of the Board.

— Board Chair, CDO
Practical Mentorship for Sustainable Systems 2024

CDO achieved significant advancements through hands-on mentorship: transitioning from informal cash-based tracking to a fully structured digital accounting system, moving from activity-based implementation to results-based planning, and establishing formalised HR policies and transparent procurement procedures.

This transition has allowed us to maintain financial transparency and stability, which is crucial for our long-term operations.

— CDO Project Staff Member
Community Score Card Success Impact Story

Using the Community Score Card (CSC) methodology, CDO facilitated the restoration of a local Ambulance Service that had been non-functional for over two years. This advocacy resulted in emergency response times dropping from four hours to just thirty-five minutes.

The speed with which the ambulance was restored and the services delivered was a life-saver for many of us. We finally feel that our voices lead to real change.

— Local Community Member
Government Recognition Formal Acknowledgement

The impact of CDO's professionalisation was confirmed by formal recognition from government authorities. The Ataye Town Administration issued a certificate of completion officially acknowledging the success of CDO's interventions.

Certificate of Successful Project Completion from Ataye Town Administration

Certificate of Successful Project Completion

The project successfully achieved its objectives, including capacity-building for community leaders, coaching for peacebuilders, and intra- and inter-community peace dialogues. We sincerely thank CDO for their dedicated work.

— Ataye Town Administration
Embedding Values into Operations Inclusion by Design

Gender equity and youth participation were operationalised through recruitment protocols and leadership structures. Women and youth now hold formal decision-making roles, making up 50% of total staff and 67% of secretariat leadership. CDO engaged 140 community groups, with women representing 90% of assessment participants.

Community scoring session with Health Development Army members
Figure 4.2: Community Scoring Session with Health Development Army members
Women participants in community assessment meeting
Women representing 90% of assessment participants in community dialogue
Current Organisational Position 2025

CDO now operates as a managed organisation with a project portfolio exceeding €160,000. The organisation is proficient in handling work related to social cohesion, health governance, and capacity building, with staff able to manage complex projects and provide mentorship to colleagues.

The organisation has evolved from a volunteer-based grassroots initiative to a fully credible and professional institution. This journey demonstrates how strategic partnerships can multiply impact.

— Board Chair, CDO

€160K+

Project Portfolio

50%

Women Staff

140

Community Groups

35 min

Emergency Response

Section 04.7

Challenges

Global Funding Cuts

The significant drop in international aid in 2024 and 2025 directly hurt CDO's fundraising efforts. As donors redirected funds to other global crises, CDO had to work with much smaller budgets whilst the cost of fuel and supplies in Ethiopia surged.

Lack of Long-term Partners

CDO struggles with the "short-term" nature of modern funding. Most grants last only 6 to 12 months, which is not enough time to fix deep-rooted health system problems. Without long-term strategic partners, CDO must spend excessive time seeking new funding.

Section 05

Key Learnings

1

Trust First, Systems Second

Grassroots legitimacy is earned through long-term presence and cultural respect—but trust alone has a ceiling. Without formal systems, impact cannot scale or be measured.

2

Governance is Non-Negotiable

A strong, independent Board ensures strategic oversight and organisational longevity—helping the institution outlive its funders.

3

Seek Mentorship, Not Just Money

The most valuable partnerships provide strategic guidance alongside resources. An honest OCA offers the clearest roadmap for institutional growth.

4

Systems Are Enablers

Robust financial and programme management systems are not administrative burdens; they make an organisation credible to donors and government partners.

5

Practical Mentorship Drives Change

Capacity building must be hands-on and applied. The goal is to become "perpetually audit-ready" and capable of managing complex projects independently.

6

Inclusion Must Be Built-In

Gender equity and youth participation must be operationalised—through recruitment, leadership structures and daily processes—not merely stated in policies.

7

Credibility is Your Currency

In a competitive funding landscape, demonstrable transparency and operational integrity are the keys to securing international grants.

8

Sustain Change by Making It the Norm

True institutionalisation occurs when improved practices become the organisation's "new normal"—enduring well beyond any single project.

9

From Grassroots to Professional

The journey is clear: start with deep community trust, add strategic mentorship to build professional systems, and emerge as an independent institution.

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